Warranty Policy
Our goal is not just to install security systems — but to give you peace of mind with long-lasting, affordable, and high-quality solutions you can truly depend on.
Introduction
Super Tech CCTV provides warranty coverage on selected products and services to ensure customer satisfaction and reliable performance. This Warranty Policy explains the terms under which warranty is offered for our security and automation systems.
Warranty Coverage
Warranty may apply to products such as CCTV cameras, DVR/NVR systems, fire alarm devices, auto gate systems, solar equipment, attendance machines, and other installed components depending on the package and agreement.
Warranty details (duration and coverage) will be clearly communicated at the time of purchase or installation.
What is Covered
Warranty generally covers:
- Manufacturing defects
- Technical faults under normal usage
- Installation-related issues (if applicable under agreement)
- Hardware failure not caused by misuse
What is Not Covered
Warranty does not cover:
- Physical damage (accidents, breakage, water damage, fire, etc.)
- Misuse or improper handling of equipment
- Unauthorized repairs or modifications
- Power fluctuations or external electrical issues (unless specified)
- Natural wear and tear over time
Warranty Claim Process
To claim warranty, customers must contact us with proof of purchase and issue details. Our technical team will inspect the system and determine eligibility for repair or replacement.
Service Support
During the warranty period, we provide technical support and troubleshooting assistance to ensure smooth system performance.
Limitation of Warranty
Warranty is limited to repair or replacement of faulty parts only. Super Tech CCTV is not responsible for any indirect loss, downtime, or business interruption.
Contact Information
Super Tech CCTV
DHA Phase 2 Extension, Karachi, Pakistan
Phone: +92 321 2427143
Email: info@supertechcctv.com
Last Updated: May 2026